Frequently Asked Questions

 

We are both a clothing line and a team of fishing guides. Because of this, we are asked a lot of questions.  Take a look through these previously asked questions and see if there is an answer to yours. If you still have questions please feel free to contact us.

Q A How do I care for my sunshirt?

This is very important. In order to preserve the UPF protective properties of your sunshirt you must not put these items in the dryer. We recommend machine wash cold, inside out with mild detergent. Hang dry.

Q A What is UPF and does it matter?

UPF stands for ultraviolet protection factor. This is a numerical rating listing the protective properties of fabric. This indicates how much UVA and UVB rays penetrate the fabric to reach the skin. A UPF rating of 30 indicates 1/30 of ultraviolet light passes through the garmet. The highest UPF rating a garmet can be assigned is UPF 50+. This does not mean all UPF 50+ are equal. Our Coolibar collection takes this to another level. These fabrics have a custom weaving pattern to prevent light prenetration. The fabrics themselves have been treated with titanium and zinc molecules to reflect UV light and block heat from reaching your skin. Once wet the fast wicking and evaporating action rapidly cools bringing relief on hot or humid days. It is important to note, that once saturated the UPF properties of fabrics are diminished until dry.

Q A Can sunshirts cool me off if I get them wet?

Yes, a wet sunshirt will cool you greatly on a hot day. The catch is the sun protective properties (UPF) are diminished while the fabric is wet.

Q A What is your return policy?

Unworn items in their original condition may be returned by mail accompanied by the original packing slip within 30 day of purchase. No returns or exchanges are accepted after 30 days of purchase. Customer must pay return shipping fees. Any refunds will be issued to the original card of purchase.

Q A Do you have a military discount?

Yes on fishing charters. Military and veterans receive a 10% discount.

Q A Do I need a fishing license while on guided trips?

Yes. Everyone fishing will need a current Arizona fishing license which is available for purchase here: https://license.azgfd.com/ Bullfrog hunting trips also require a fishing license. Hunting license is not necessary.

Buy Fishing License Here

Q A Should I tip my guide?

Word. Our guides earn a daily wage with tips like most service providers. Tipping is discretionary, however it is customary to tip your guide for good service. Show them you appreciate them

Q A What is your trip cancellation policy?

Full payment is due at time of booking. If a cancellation is made 14 days prior to departure date and time, the full payment will be refunded back to the customer. If a cancellation is made within 14 days of the departure day and time the customer will be refunded 50% of the full payment. Cancellations within 48 hours of departure date and time are non-refundable and these funds will be forfeited. Cancellations due to inclement weather is up to BigFishBullies discretion. If cancellation is necessary due to weather the payment will be refunded or the trip can be rebooked at the customers discretion.

Q A Can we extend our fishing charter while on the water?

Yes, as long as we have availability. Let your guide know as soon as you are sure about the commitment. Payment is due at this time. Hourly rates apply.

Q A What do I need to bring with me?

All participants will need to bring a valid Arizona fishing license. We provide cold water and electrolyte containing beverages. Clients will need to bring food and snacks. Sunscreen and protective clothing is needed during day trips. Hats, sunglasses and cameras are highly recommended. Warm clothes are advised during cooler overnight trips. All participants or guardians of minors who participate will need to sign applicable forms.

Q A What about meals on trips?

We recommend your group brings a small cooler with food and beverages. Boats are equipped with a small cooler. Glass containers are prohibited by law and are not allowed on any trips. Water and electrolyte beverages are included.

Q A Do I need to have my own fishing gear?

No. Our guides will have gear for your trip. If you are familiar and confident with your own rods we encourage you to bring them.

Q A What if it rains or storms?

Safety is our primary concern. If there is a significant chance of dangerous winds, lightning, excessive rain or unsafe conditions our guides may choose to cancel the trip. In the event of a weather related cancellation you will be given priority rebooking or refund per our terms and conditions. Light or moderate rain is not reason for trip cancellation.

Q A What are your policies regarding minors?

Kids ages 13 and up can fish without a parent/guardian present. Full rates apply. All minors are half price when fishing with 2 paying adults. Kids ages 10-12 must be accompanied by a parent/guardian. All participants or guardians will need to sign applicable forms. Sorry, no children under 10 years of age.

Q A Can I keep what I catch?

We support the practice of catch and release angling. Striped bass and bullfrogs have no local harvest limits, clients will be able to take these species home if desired. If you have a specific request please contact us.

Q A Can I fish with the same guide as last time?

We will always do our best to accomodate. Because of scheduling and availability we cannot always guarantee specific guides on exact dates.

Q A Do you offer fishing year round?

Yes. Outside of some selected blackout dates, and some trip types that are seasonal, we are always offering our services.

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